- Coordinate the administration of information technology services for designated organizational areas while ensuring alignment with institutional strategic initiatives
- Manage technology services that meet operational requirements and fulfill area-specific needs within the broader IT service framework
- Ensure effective and efficient deployment of IT solutions through collaboration with campus-wide IT resources and governance committees
- Advocate for strategic initiatives and differentiated technology needs while ensuring appropriate use of institutional resources
- Oversee information security, cybersecurity, and IT risk management programs based on industry-accepted frameworks
- Maintain and improve IT infrastructure maturity levels across the organization
- Facilitate organizational alignment with IT policies, procedures, and compliance standards
Objectives
Responsibilities
- Install, configure, and maintain computer hardware, software, and network systems
- Troubleshoot hardware and software issues including desktops, laptops, printers, and servers
- Provide technical support to users and resolve IT-related problems through various channels including phone, email, and in-person assistance
- Manage and monitor network infrastructure including routers, switches, firewalls, and VPNs
- Ensure security of IT systems including data backup, antivirus protection, and access controls
- Direct and coordinate local implementation of IT operations, projects, and programs ensuring alignment with business needs
- Implement and enforce IT policies, procedures, and standards to ensure compliance and security
- Develop, implement, and update security and privacy policies in compliance with local, state, and federal regulations
- Review vendor contracts and coordinate IT purchases for hardware, software, and services
- Plan and execute IT projects including upgrades, migrations, and installations
- Participate in development of IT Service Catalog offerings, Service Level Agreements, and Operating Level Agreements
- Coordinate information security incident response and reporting for security events or exploited vulnerabilities
- Conduct investigations of security incidents and prepare written findings and recommendations
- Manage IT risk through proactive identification, assessment, and mitigation strategies
- Document IT systems, configurations, and procedures for knowledge sharing and training purposes
- Provide personnel management including hiring, performance evaluations, and professional development of IT staff
- Maintain currency with state-of-the-art technology, equipment, and systems
Required Skills & Qualifications
- Bachelor's degree in Information Technology, Computer Science, Computer Information Systems, Management Information Systems, or related field
- Minimum 5 years of progressively responsible work experience directly related to IT administration and support
- Strong technical knowledge of computer hardware, software, networks, and operating systems including Windows, Linux, and macOS
- Knowledge of network protocols, security principles, and best practices
- Understanding of IT processes, controls, and risk management frameworks such as CoBIT, ISO, NIST, ITIL, and PCI
- Excellent problem-solving and troubleshooting skills
- Strong interpersonal and communication skills with ability to work effectively with diverse constituencies
- Ability to analyze organizational IT needs and recommend appropriate solutions
- Skill in organizing resources and establishing priorities
- Ability to work under pressure and manage multiple tasks simultaneously
- Attention to detail and accuracy in technical work
- Knowledge of information security regulatory requirements including FERPA, HIPAA, GLBA, and Sarbanes-Oxley
Preferred Skills & Qualifications
- Master's degree in Computer Science, Information Technology, Business Administration, or related field
- 5 years of supervisory or management experience leading IT teams
- Professional certifications such as CompTIA A+, Network+, CISSP, Microsoft Certified IT Professional (MCITP), or similar credentials
- Vendor-specific certifications from Microsoft, Cisco, Oracle, or IBM
- Experience in risk, compliance, and information security policy development
- Knowledge of information security standards such as ISO 27001/2, SANS Top 20, and NIST 800-53
- Experience with higher education, governmental agency, or corporate information security practices
- Experience developing security awareness educational programs
- Budget management experience
- Experience with project management principles and methodologies
- Strategic planning and advanced leadership skills
- Experience working with law enforcement agencies on security incident investigations
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What Does an IT Officer Do?
An IT Officer plans, coordinates, and directs computer-related activities while managing technology services that meet operational requirements and ensure organizational efficiency. They act as the critical bridge between users and IT infrastructure.
Organizations need IT Officers to maintain seamless technology operations and align IT services with business objectives. IT Officers advocate for strategic initiatives, manage area-specific technology resources, and participate actively with governance committees to ensure effective solutions across the institution.
An IT Officer needs strong technical knowledge spanning computer hardware, software, networks, and security systems, combined with excellent communication and leadership abilities. They must possess analytical thinking, problem-solving skills, and the capacity to manage both technical resources and personnel effectively.
What Are the Responsibilities of an IT Officer?
The responsibilities of an IT Officer are to oversee comprehensive technology management from installation and configuration through ongoing maintenance and security.
IT Officer duties include installing and maintaining hardware and software systems, troubleshooting technical issues, managing network infrastructure, enforcing security protocols, coordinating vendor relationships, and directing IT staff. They implement policies and procedures while ensuring compliance with regulatory standards and organizational requirements.
These responsibilities directly inform the interview questions that help identify candidates with the technical expertise, leadership capabilities, and strategic thinking necessary to excel as an IT Officer.
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